- Home
Executive Education- Leadership
- Leading in a Unionized Workplace
Leading in a Unionized Workplace
This course prepares managers and supervisors to lead appropriately and confidently within a unionized setting, while developing collaborative interactions with employees and union representatives.
This course qualifies towards the following certificate(s):
- Public Sector Management
- Executive Development
- Human Resource Management
- Management Excellence
Special Features
This highly interactive course will incorporate discussions, case studies, group exercises, videos, simulations and personal assessment exercises.
Takeaways
Attending this course will enable you to:
- develop a solid framework for interpreting the collective agreement
- see how union representatives view and respond to management
- learn constructive ways to deal with conflict and grievances
- uncover root causes of chronic problems and grievances
- reduce defensiveness and reactance through honest, effective two-way communication
- use positive approaches to performance management and discipline
Course Content
- Challenges of leading a unionized workforce
- The legal and collective agreement context; key principles shaping rights and obligations in the employment relationship
- Understanding union culture and attitudes
- Handling relations with union representatives: avoiding distractions and digressions, being pro-active
- Responding effectively to grievances: investigating grievances, grievance negotiations
- Performance management and discipline
- Daily chores: scheduling, defining and assigning work
