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Coaching & Mentoring
In this action-packed workshop, you will learn vital coaching and mentoring skills used by great coaches for developing competencies and confidence in people. You'll also promote a 'can-do' attitude for getting the job done well.
To get full benefit from this course, please enroll early to allow yourself time to complete the pre-work activities.
This course qualifies towards the following certificate(s):
- Sales Leadership
- Executive Development
- Management Excellence
Takeaways
Attending this workshop will enable you to:
- assess your strengths as a coach and mentor
- learn new ways of coaching to achieve superior performance
- forge better relationships with your team
- improve performance by raising the expectation bar
- set challenging goals with your people
- use measurement to improve ownership and accountability
- deal assertively with performance that fails to meet expectations
- forge effective mentoring relationships
- help people solve their own problems
- create customized learning and development plans for staff
Course Content
- Building your talent pool and balancing individual needs with those of the organization
- Coaching styles: six critical strategies of superior coaching, alternative styles and when to use each, adjusting to suit the maturity and competence of your people
- The coaching toolkit: setting goals, using measurement to increase accountability, giving constructive feedback, dealing with unacceptable performance
- Mentoring: getting started, giving advice, matching mentor and protégé, mentoring meetings, helping protégés solve problems, active listening, paraphrasing and body language, mentoring self-evaluation
- Employee development: alternative styles of learning, creating a learning plan, maximizing people's contribution to the organization
- 360 degree feedback
